Well, here is a good place! With a little bit of pre-planning and research, you’ll be ready to select and order your equipment. Visit our Getting Started page to learn more.
With over 25 years of experience in the playground industry, we know exactly what our customers want (and what they don’t). Our highly knowledgable team is on hand to provide you with individual support and a custom custom quote in as little as 24 hours. We’re committed to offering our customers with the playground equipment that’s priced right and packs tons of play value.
The playset and additional structures you choose will depend on the amount of available space for the play area. Each structure has a designated use zone, which includes the free space required around the structure for it to be used safely. Measuring to determine the size of the intended site (and any potential obstructions) will help as you begin the planning process.
Limited budget? No problem! All of our sets are priced with the budget-conscious in mind. By choosing a smaller playset and adding a few free standing structures, you can design an action-packed play area while keeping costs low. Give us a call at (888) 342-8228 and we’ll be happy to discuss your options.
Yes! Safety surfacing is essential to playground safety, and as such, should be taken into consideration in the early planning stages. We offer 3 main types of surfacing: wood mulch, rubber mulch, and poured-in-place rubber. Learn more about safety surfacing.
Absolutely! Nearly all of our playsets are ADA compliant, and some are even wheelchair accessible to accommodate guests of all ability levels. Please contact us if you need additional guidance or help choosing handicap accessible playground equipment.
We’re happy to let you know that a select number of our products are kept IN STOCK, ready for immediate shipment from our warehouse in Indiana, so you’ll receive your equipment in just 7-10 days. (Please note, if you choose to pay by business check, your equipment will ship once the payment has been received and cleared). Quick Ship items are a great solution for those needing to complete a new play area on a limited time frame. And as an added bonus, these sets are also incredibly budget-friendly.
Shipping is calculated based on the weight of the product and where it is being shipped. Because costs vary so much from product to product, you will receive a quote for shipping when you request your custom quote.
Yes; you or your contractor must be present for the delivery.
All of our playsets will ship via freight by common carrier. When your playset arrives at the nearest terminal, the freight carrier will call you to schedule a delivery date and time-frame. This will allow you to ensure you have any equipment needed for unloading ready and on-site.
Delivery is only to your site. The driver is not required, nor will have the equipment, to help you off load your playset. This product is very heavy and cannot be moved by hand. For some smaller products, a lift gate may be used, but will still require the use of a fork truck or skid loader to move once down out of the truck. Larger systems will require heavy equipment to bring down and out of the trailer.
If the name of your set has a dash and a letter at the end of the name (Example: Beech Woodland – C) it will be comprised of a number of “smaller” boxes. These will be able to use a lift gate, but still require a forklift or skid loader to move once out of the trailer. These boxes can weigh anywhere from 200 – 900 lbs.
If there is no dash and letter at the end of the name (Example: Chestnut Timberidge), your playset will arrive on one or more larger skids. These skids can be up to 15’ long, and weigh thousands of pounds. These cannot be removed from the truck using the lift gate, and will require heavy equipment to be off loaded.
Our products are carefully packaged to prevent damage during shipping, but on the rare occasion that a piece of equipment does arrive damaged, we’ll be happy to resolve the issue as soon as possible. Double check your piece count against the piece count listed on the delivery receipt to make sure all of your play system made it to you. We also ask that you examine the product and inspect for any damages before signing for the delivery. If you are missing any pieces, or any of them are damaged, please note it on the driver’s copy of the delivery receipt and call our office at (888) 342-8228.
The length of time it takes to install your playground will depend on the size and complexity of your structures. Understandably, larger sets take longer to install. However, most of our sets can be installed in as little as 1-5 days by a professional installer. Check out our installation page, where we’ve compiled some helpful tips and a list of installation companies.
While our play structures are extremely high quality and designed to last a lifetime, regular maintenance is key to ensuring the safety and longevity of your playground. Visit our playground maintenance section to learn more.
All of our products are covered under extensive manufacturer warranties. We only carry the highest quality commercial equipment available. Specifics range by manufacturer and model chosen. If you are interested in a specific model’s warranty, please reach out and we can provide you with more information.
We accept VISA, Mastercard, Discover, and business checks. Please note that if you pay by business check, your equipment will be shipped when the check has been received and cleared. We are not able to accept personal checks.
We won’t surprise you with any hidden charges or handling fees. The price you see on your final quote is the price you pay. If you are shipping an order to Illinois, Indiana, Massachusetts, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, we are required to charge sales tax.
Have a question not answered here? Send us an email or call us at (888) 342-8228 to chat with a playground specialist. We look forward to helping you design your perfect playground!